Last Updated: June 16, 2026
Welcome to YOU ("we," "us," or "our"). YOU is your pocket travel partner — a platform that connects travelers with curated experiences, vendors, events, and services. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application, website, and related services (collectively, the "Services").
By accessing or using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.
1. Information We Collect
1.1 Information You Provide Directly
• Account Information: When you register for an account, we collect your name, email address, phone number, date of birth, profile photo, and password.
• Profile Preferences: Your selected categories, interests, and preferences to personalize your experience.
• Order & Transaction Data: Details of orders you place through the app, including items selected, vendor information, delivery addresses, and payment details.
• Payment Information: Credit/debit card numbers, billing addresses, and other financial information processed through our secure third-party payment providers (e.g., Paymob, Taly).
• Communications: Messages, feedback, reviews, ratings, and any other content you submit through the Services, including communications with our support team.
• Wishlist & Saved Items: Products and experiences you save, like, or add to your wishlist.
1.2 Information Collected Automatically
• Device Information: Device type, operating system, unique device identifiers, browser type, language preferences, and app version.
• Usage Data: Pages visited, features used, items viewed, search queries, time spent on pages, click patterns, and navigation paths.
• Location Data: With your consent, we may collect precise or approximate location data from your device to provide location-based recommendations and services.
• Log Data: IP address, access times, referring URLs, and system activity logs.
• Cookies & Similar Technologies: We use cookies, pixels, and similar tracking technologies to enhance your experience. See Section 5 for more details.
1.3 Information from Third Parties
• Social Media Accounts: If you sign in using social login (e.g., Google, Apple, Facebook), we may receive your name, email, and profile information from those platforms.
• Vendors & Partners: Information shared by vendors and service providers regarding your transactions, reservations, and interactions.
• Analytics Providers: Aggregated and anonymized data from analytics services to help us understand usage patterns.
2. How We Use Your Information
We use the information we collect for the following purposes:
• Provide & Improve Services: To operate, maintain, and enhance the YOU platform, including personalized recommendations, search results, and curated content.
• Process Transactions: To process your orders, manage payments, handle refunds, and communicate about your purchases.
• Personalization: To tailor your experience based on your preferences, interests, browsing history, and interactions with the platform.
• Communication: To send you order confirmations, service updates, promotional offers, newsletters, and important notices. You can opt out of marketing communications at any time.
• Customer Support: To respond to your inquiries, resolve issues, and provide technical assistance.
• Safety & Security: To detect, prevent, and address fraud, unauthorized access, and other illegal activities or security threats.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
• Analytics & Research: To analyze usage trends, measure the effectiveness of our Services, and conduct research to improve user experience.
• Vendor Services: To facilitate interactions between you and vendors, including order fulfillment, event bookings, and service delivery.
3. How We Share Your Information
We do not sell your personal information. We may share your data in the following circumstances:
• With Vendors: When you place an order or interact with a vendor, we share relevant information (e.g., your name, contact details, and order specifics) to facilitate fulfillment.
• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, data hosting, analytics, email delivery, and customer support. These providers are contractually obligated to protect your data.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction.
• Legal Requirements: We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• With Your Consent: We may share your information for other purposes with your explicit consent.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the Services. We may also retain and use your information as necessary to:
• Comply with our legal and regulatory obligations.
• Resolve disputes and enforce our agreements.
• Maintain business records for legitimate purposes.
When your data is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Remember your preferences and login status.
• Analyze traffic and usage patterns.
• Deliver personalized content and advertisements.
• Improve the performance and functionality of our Services.
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect certain features of the Services.
6. Data Security
We implement industry-standard security measures to protect your personal information, including:
• Encryption of data in transit (TLS/SSL) and at rest.
• Secure payment processing through PCI-DSS compliant providers.
• Access controls and authentication mechanisms.
• Regular security assessments and vulnerability testing.
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Your Rights & Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of any inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request your data in a structured, commonly used, and machine-readable format.
• Opt-Out: Unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or adjusting your notification settings in the app.
• Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.
• Location Data: You can disable location services through your device settings at any time.
To exercise any of these rights, please contact us at the details provided below.
8. Children's Privacy
The Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information promptly. If you believe a child has provided us with personal data, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We take appropriate safeguards to ensure that your personal data is treated securely and in accordance with this Privacy Policy, including the use of standard contractual clauses and other approved transfer mechanisms.
10. Third-Party Links & Services
The Services may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services before providing your personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Services after any changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
• Email: [email protected]
• Website: https://you-app.net/
Thank you for trusting YOU with your information. We are dedicated to maintaining your privacy and providing a secure, personalized travel experience.